FAQ – Frequently Asked Questions

Here you can find answers to some of the most frequently asked questions. Please read this FAQ before posting questions to the forum or sending us emails.

Will advertisements be shown in my application?

Is it possible to switch between Free License and Premium License as necessary?

Is the Murl Engine Open Source?

Is it possible to license the source code?

Which support can I expect?

What is Premium Support?

Is a Premium License necessary to receive Premium Support?

Are there any reference applications?

 

Licensing

Will advertisements be shown in my application?

No, the multimedia framework does not show any advertisements. The only exception is the "powered by Murl Engine" notification overlay upon application startup when using the "Free Licensing Profile".

Is it possible to switch between Free License and Premium License as necessary?

For every application any license offered can be chosen. Upgrading a license is possible at any time, e.g. from "Free License" to "Basic License". However, downgrading a license is not possible, e.g. from "Pro License" to "Basic License".

Is the Murl Engine Open Source?

No, although many parts of the framework are delivered with source code. The actual scene graph framework, however, is closed source.

Is it possible to license the source code?

Yes. If you are interested in a source code license, please contact us via email at office(at)murlengine.com.

Support

Which support can I expect?

Don’t panic! We will not let you down, if you need our support or help. The first place to go for free support requests is our forum. Members of our community and developers of the Murl Engine will try to answer any questions at their best and as soon as possible. However, we ask for your understanding that not every request can be fulfilled and that a high workload may cause delays. Additionally, we offer Premium Support for a fee.

What is Premium Support?

Besides the free support we offer Premium Support for a fee. To receive Premium Support, you first need to purchase a support package containing a certain amount of time which you can then use for your support request. You receive contact to a skilled developer who handles your request and works on a solution with you. Your benefits at a glance:

    - You work with a qualified expert.
    - Your request will be answered guaranteed.
    - You only pay the actual incurring costs.

Premium Support is especially suitable for e.g. code reviews, feature requests, support at bug fixing, consulting etc.

Is a Premium License necessary to receive Premium Support?

No, we offer Premium Support also for customers using the Free License.

Miscellaneous

Are there any reference applications?

Some reference applications can be found in the gallery section.

 

Still have a question or want to give some feedback? Use our forum or send us a note to office(at)murlengine.com.


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